Shipping policy
Shipping Policy
Effective Date: 05/192025
At BoxDrop Direct, our goal is to get your order to you quickly, safely, and with zero hassle. Below are the details of how our shipping process works.
Shipping Coverage
We currently ship to the following states:
Florida, Georgia, Massachusetts, Missouri, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin, and West Virginia.
If you're outside of these states, you may still browse products, but checkout will be restricted. We're working to expand our shipping zones soon!
Shipping Timeframes
Most orders ship within 1–2 business days if the item is in stock.
Orders placed after the daily carrier pickup will ship the next business day. You’ll receive an update from our team once your order is on the way.
Shipping Cost
Shipping is free on all products currently available through BoxDrop Direct. No hidden fees, ever.
Carriers
We ship using FedEx or UPS, depending on which carrier will provide the fastest delivery for your order.
Order Tracking & Delivery Status
To track your order:
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Click the “Chat with Us” button in the bottom-right corner of our website.
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A member of our team will provide the latest shipping info for your order.
Damaged or Lost Packages
If your item arrives damaged or goes missing during shipping, please use the “Chat with Us” feature and select “Need to return an item?” to file a claim.
Our home office will review your claim and process a refund or replacement according to our Return Policy.